These Terms and Conditions govern the booking and use of the vacation rental apartments offered by In Playa Rentals in Playa del Carmen, Quintana Roo, Mexico, through this website. Please read them before booking: by completing your booking you accept them.
1. Who we are
This website and the booking service are operated by INPLAYARENTALSMEX, S.A. de C.V. (“InPlaya”, “we”, “us”), with its address at Av. 15, Mz. 79, Lt. 1, Col. Centro, C.P. 77710, Playa del Carmen, Quintana Roo, México. You can reach us at info@inplayarentals.com or on WhatsApp at +52 1 938 980 0460.
These terms apply to bookings made directly with us on this website. If you book through another platform (for example Airbnb or Booking.com), that platform’s conditions also apply.
2. Definitions
- “Guest”: the person who makes the booking and who is responsible for everyone staying with them.
- “Property”: the apartment or condo booked, including its furniture, equipment and the common areas of the building it gives access to.
- “Booking”: the confirmed request for accommodation at a Property for given dates and number of guests.
- “Stay”: the period between check-in and check-out.
3. How a booking is made and confirmed
You choose the Property, dates and number of guests, and fill in your details. At that point we hold the nights for 10 minutes so you can pay. If payment is not completed in that time, the nights are released and the booking expires.
The booking is confirmed once we receive the full payment and send you the confirmation by email. Until then there is no accommodation contract.
You must be over 18 to book. The number of guests cannot exceed the maximum capacity shown in the listing; everyone who sleeps or stays at the Property counts as a guest. Online bookings are limited to 27 nights; for a longer stay, please write to us.
You are responsible for the accuracy of the details you give us (name, email, phone, number of guests). We use them to send your confirmation and arrival instructions.
4. Prices, taxes and payment
Prices are shown in US dollars (USD). The total price you see before paying is the sum of the nightly rate, the cleaning fee, 16% Value Added Tax (IVA) and the 6% lodging tax, itemized on screen.
The full amount is charged when you book. At payment you will be able to choose to pay in Mexican pesos; in that case the exchange rate shown on the payment page at that moment applies. Card payments are processed by Stripe; we do not store your full card details.
Some Properties may have additional conditions stated in their description (for example, electricity usage on long stays). Optional services you request during the stay (extra cleaning or linen changes, among others) are charged separately, after telling you the cost.
If you need an invoice, request it at info@inplayarentals.com with your tax details and your booking code.
5. Cancellations and changes
You may cancel free of charge up to 14 days before the arrival date: we refund 100% of what you paid, taxes included, to the same card or payment method. With less than 14 days’ notice, the booking is non-refundable. Days are counted up to the arrival date, Cancún time. To cancel, write to info@inplayarentals.com with your booking code.
Date changes depend on availability and on the price of the new nights. Early departure and no-shows are not refundable. If you cancel 14 or more days before arrival, the refund goes back to the same payment method and may take several business days to show up, depending on your bank.
6. Check-in and check-out
Unless the Property description says otherwise, check-in is from 3:00 PM and check-out is before 11:00 AM. We may offer flexible times depending on availability; ask us in advance, as they may carry a charge.
If you do not leave the Property by check-out time and have not agreed otherwise with us, we may charge an additional night.
7. ID verification (pre-check-in)
For the safety of guests and buildings, before giving you the access code you will be asked to validate your official ID online (pre-check-in). Without that validation you will not receive the access code and we cannot hand over the Property; in that case there is no refund.
The guest who makes the booking must match the person who identifies themselves. Identification data is handled under our Privacy Notice. We may also share your name and stay dates with the building administration for access control.
8. House rules
- No smoking inside the Property or on balconies and terraces, unless the listing expressly says otherwise.
- No parties, events or gatherings with people who are not registered guests.
- Respect quiet hours and the condominium or building rules, including use of pools, gym and other common areas.
- Pets are only accepted at Properties that say so in their description.
- No unlawful use of the Property and no subletting.
- Take care of furniture and equipment, and tell us about any problem as soon as possible.
Serious breach of these rules allows us to end the stay immediately and without refund.
9. Damages, deposit and belongings
The guest is responsible for damage, loss or missing items caused by them, their companions or their visitors during the Stay, beyond normal wear and tear.
If a security deposit or a card hold applies, its amount and mechanics will be shown before you pay: [DEPOSIT AMOUNT AND MECHANICS TO BE CONFIRMED]. If there is no deposit, we may charge your payment method the documented cost of repair or replacement, telling you beforehand and sending you the evidence (photos and quote or invoice).
We are not responsible for personal belongings forgotten or left at the Property; if we find something, we will try to let you know.
10. Liability and events beyond our control
We work to have the Property ready and working, but unforeseen events outside our control can happen: power, water or internet outages, works in the building or on neighboring land, temporary closures of pools, gyms or other common areas, extreme weather, hurricanes, orders from authorities or other force majeure. In those cases we will look for a reasonable solution, which may include equivalent accommodation, but we are not liable for indirect damages.
Common areas belong to the building and are not under our direct control. Use of pools, gyms and rooftops is at your own risk and subject to the building rules.
Nothing above limits the rights that Mexican law gives you as a consumer.
11. Communications
We will contact you by email and by messaging (for example WhatsApp) at the phone number you gave us, to confirm your booking, ask for ID validation and send arrival instructions and support during your stay.
12. Intellectual property
The texts, photographs, logos and design of this website belong to InPlaya or its licensors. They may not be copied or used commercially without our written permission.
13. Privacy
The handling of your personal data is governed by our Privacy Notice, available on this website.
14. Changes to these terms
We may update these terms. The version that applies to your booking is the one in force when you confirm it.
15. Governing law and jurisdiction
These terms are governed by the laws of the United Mexican States. For any dispute, the parties submit to the competent courts of Playa del Carmen, Solidaridad, Quintana Roo, without prejudice to your right as a consumer to go to the Federal Consumer Protection Agency (PROFECO) and to the rights the law gives you.
16. Contact
INPLAYARENTALSMEX, S.A. de C.V. · Av. 15, Mz. 79, Lt. 1, Col. Centro, C.P. 77710, Playa del Carmen, Quintana Roo, México · info@inplayarentals.com · +52 1 938 980 0460.